Regional Lunch & Learn | Rules & Regulations - Root Cause Analysis for Top Survey Tags
Prevent survey gaps with root cause analysis tools
Athens, GA
* Registration open until 8/24/26 at 11:59 PM (EDT)
This 90-minute Lunch & Learn gives administrators and leadership staff the skills and tools to proactively prevent the most common survey deficiencies in assisted living communities. Learners will master Root Cause Analysis (RCA) as the foundation for sustainable compliance, then apply this framework to the two highest-risk regulatory areas: Workforce Qualifications & Trainings and Physical Plant, Health & Safety Standards. Using real-world scenarios, practical templates, and step-by-step guides, learners will leave with actionable tools—including checklists, trackers, and emergency protocols—that they can start using immediately to strengthen staff competency, resident safety, and survey readiness.
Learning Objectives:
- Analyze common survey deficiencies by applying Root Cause Analysis to workforce training and physical plant safety scenarios.
- Evaluate current community practices against Georgia Assisted Living Regulations and identify gaps in documentation, drills, or staff competency.
- Develop a corrective action and sustainability plan using provided RCA tools, checklists, and emergency protocols to prevent repeat deficiencies.
NAB Approval: This program has been approved for Continuing Education for 1.50 total participant hours by NAB/NCERS - Approval #20270128-1.50-A120089-IN.
By registering for this event, you acknowledge and agree to GSLA's privacy, photographic, cancellation, and purchasing policies.
*GSLA Members must be logged in to see member pricing during the registration process.
Serina Durrah, Vice President of Operations | Claiborne Senior Living
Serina Durrah started her career as a caregiver in senior living and has risen through the industry to become a trusted executive leader. As Vice President of Operations at Claiborne Senior Living, she oversees operations for the company portfolio, leading teams to deliver operational excellence, financial growth, and outstanding resident experiences. With two decades of experience — including senior leadership roles — Serina is recognized for building strong teams, cultivating high-performing teams, and creating a culture of accountability and care.
SCHEDULE
11:00 AM - Check-in
11:45AM - Welcome & Lunch
12:00PM - Presentation
1:20PM - Q&A
1:30PM - Adjourn